Patient Autonomy

Patient autonomy is the right of individuals to make their own informed decisions about their healthcare, based on their values, preferences, and needs.

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A symbolic visual representation of whole person care shows a person’s open hands gently cradling a glowing shield. Inside the shield is a family icon with two adults and two children, symbolizing the central role of the patient and their support system. Surrounding the shield are floating icons representing different parts of care—medical cross, doctor, ambulance, heart monitor, syringe, and first aid kit—visually connecting physical health, emotional well-being, emergency services, and clinical care. The soft glow and outstretched hands suggest protection, unity, and integration—core values of whole person care.

Whole person care is a comprehensive approach to healthcare that supports a person’s physical, emotional, behavioral, social, and system navigation needs—connecting these elements so they work together to improve overall well-being and care outcomes.

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A smiling older man and woman sit across a desk from a healthcare provider in a bright, welcoming medical office. The man, wearing a light gray polo shirt, is shaking hands confidently with the provider, who is dressed in a white coat. The woman, in a white pinstriped blouse, looks on warmly, symbolizing trust and satisfaction in the care being received. This image represents a positive Patient Experience — the full range of interactions, perceptions, and emotional responses a patient has while navigating the healthcare system, including communication, comfort, and care outcomes.

Patient Experience

Patient Better

Patient experience is the sum of all interactions, perceptions, and outcomes that a patient has with the healthcare system, from scheduling appointments to receiving care and follow-up.

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A smiling man in a wheelchair sits at a table in a cozy living room, wearing glasses and a light blue shirt, holding a pen while writing in a notebook. Sunlight filters into the space, and books and plants decorate the shelves behind him, creating a warm, comfortable atmosphere. This image represents quality of life—the overall sense of well-being, including physical health, emotional balance, social connection, and the ability to engage in meaningful daily activities.

Quality of Life

Patient Better

Quality of life is a person’s overall sense of well-being, including physical health, emotional balance, social connection, and the ability to engage in meaningful daily activities.

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A joyful older woman with short gray hair sits in a wheelchair, beaming with a wide smile as a nurse in scrubs stands behind her, pushing the chair down a hospital hallway. The nurse is also smiling, and both are surrounded by clapping healthcare professionals in white coats and stethoscopes, forming a cheerful send-off. The woman clutches a tan handbag on her lap, radiating confidence and happiness. This image powerfully captures Patient Satisfaction — the measure of how well a patient's healthcare experience met their needs, expectations, and preferences — reflected in the patient's emotional relief and the supportive energy of her care team.

Patient Satisfaction

Patient Better

Patient satisfaction is the measure of a patient’s overall experience with their healthcare, including how well their needs, expectations, and preferences were met throughout their care.

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Shared Decision-Making

Patient Autonomy

Whole Person Care

Patient Experience

Quality of Life

Patient Satisfaction

Patient Better®

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