What is the Measurable Activities & Participation System (MAPS)?
A Smarter Starting Point for Patient Participation
Physicians are under increasing pressure to document quality care while keeping patients engaged. That’s where MAPS steps in.
The Measurable Activities & Participation System is Patient Better’s proprietary licensing suite designed to guide patient behavior—from screening to self-management—while reducing documentation and compliance burden.
MAPS helps physicians engage patients early— before behavior impacts outcomes or compliance.
We provide a structured, tiered engagement system that:
- Screens and qualifies patients before starting formal education
- Documents participation, nonparticipation, and provider effort
- Helps patients follow through on care plans and instructions
- Aligns with CMS expectations for equity, quality, and accountability
- Works without adding staff, systems, or complexity to your workflow
🔠 Official Definition: MAPS for Healthcare
The Measurable Activities & Participation System (MAPS):
An evidence-based pre-measurement tool that prepares people to actively participate in their care—resulting in improved practice performance and a more efficient, responsive healthcare experience for all.
MAPS for Healthcare Starts on Day One—So Your Engagement Strategy Doesn’t Fall Short
Traditional patient outreach often happens too late—after nonadherence, missed appointments, or gaps in care. MAPS is different. It gives physicians a structured way to activate, evaluate, and support patients before care plans fail or compliance is jeopardized.
By introducing MAPS at the first point of contact, your practice can guide behavior early, build accountability into care delivery, and document engagement in a way that aligns with CMS quality expectations.
With MAPS, your practice can:
- Identify and screen patients before launching education or long-term engagement
- Track and document patient readiness and participation from day one
- Eliminate trial-and-error outreach with a clear, structured pathway
- Equip patients with tools that support communication, adherence, and follow-up
- Generate audit-ready documentation—whether patients engage, decline, or do not respond
Why Choose MAPS
✅ Built-In Documentation
Captures participation, declination, or no response—so you’re always covered.
✅ Strengthens Trust & Satisfaction
Gives patients tools to engage while freeing up your team’s time.
✅ Built-In Documentation for Compliance
Generates measurable engagement data to support audits, risk adjustment, and CMS reporting—fully aligned with quality initiatives.
✅ Closes Gaps Before They Cost You
Helps members follow through on screenings, medications, and care plans—preventing missed measures and downstream penalties.
✅ Increases Member Satisfaction & Loyalty
Strengthens retention by turning passive beneficiaries into proactive participants, making your plan the obvious top-tier choice.
Why MAPS Works: The Science Behind It
MAPS for Healthcare is an evidence-based, pre-measurement solution that helps healthcare providers close the gap between clinical care and patient follow-through. It’s designed to prepare patients to participate meaningfully in their care—before outcomes are measured or gaps appear.
While tools like HEDIS assess clinical performance, MAPS works upstream by training and engaging patients from the very first encounter. By embedding MAPS into intake and care planning, providers reduce risk, improve outcomes, and create a more accountable and efficient care experience—without adding complexity to their systems.
🔍 Key Features:
- Improves patient outcomes by engaging and preparing individuals before clinical decisions or follow-up care is needed
- Generates measurable behavioral data to support quality documentation, risk identification, and audit readiness
- Complements HEDIS and internal quality efforts by addressing patient behavior directly and early
- Deploys easily without new staff, systems, or workflow disruption—making it practical for practices of all sizes
What Providers Need to Know About MAPS
In practice, most providers use MAPS at key onboarding points—such as new patient visits and annual wellness checks. The tools are lightweight enough to apply broadly, yet targeted enough to give you meaningful insight into each patient’s ability and willingness to engage in their care.
You can also deploy MAPS to any patient where shared decision-making, care planning, or engagement is essential—which makes it ideal for new patients with caregivers, Medicare beneficiaries, chronic care participants, or anyone entering a value-based program like CCM, RPM, or Transitional Care. It’s also effective for patients struggling with follow-through or communication, as Tier 1 helps identify whether they’re ready to self-manage.
MAPS for healthcare is typically introduced during the intake process. The Healthcare Proficiency Challenge can be included with your new patient paperwork—either as part of digital onboarding or alongside your intake forms at check-in. Once the patient is roomed, a medical assistant or nurse can ask if they have any questions about the challenge, then present the Readiness Assessment to evaluate whether the patient is prepared for further engagement. From there, the provider can quickly determine if next steps are appropriate or if the Non-Compliance Waiver should be used to document the interaction.
This approach keeps the process efficient and integrates seamlessly into your existing workflow—without disrupting your clinical time or adding extra tech.
MAPS for healthcare is designed to be used with every patient. It’s not just for complex cases or special programs—it’s a universal engagement tool that fits seamlessly into your existing workflow. By using MAPS as part of your standard intake and care process, you ensure that every patient receives the same structured opportunity to participate, communicate, and stay on track.
To support that flexibility, the MAPS system is available through an annual licensing fee, which allows your practice to use the materials with as many patients as you like throughout the year. There are no per-patient limits or added costs—just one license, one system, and a consistent way to elevate engagement and streamline documentation from day one.
MAPS for healthcare works alongside tools like HEDIS by helping you document patient participation in a clear, structured way. While HEDIS tracks clinical performance, MAPS captures the behavioral side—how patients prepare for, engage in, and follow through with care. It adds a comprehensive layer that supports your existing metrics and gives you earlier insight into patient risk and readiness.
MAPS for healthcare is designed to work before traditional measurement tools ever come into play. It’s not just another patient education add-on—it’s a system that sets the foundation for better outcomes. MAPS starts at intake, giving patients their engagement materials while your team begins clinical care. From day one, both provider and patient are working in sync—one on the clinical side, the other on the behavioral side.
This early alignment helps you catch gaps before they happen, guide behavior before treatment begins, and ensure patients are prepared to follow through. So when measurement time comes—whether it’s HEDIS, audits, or internal reviews—you’re not scrambling to prove engagement. You’ve been documenting it all along.
How Providers Implement MAPS—and Why It Works
A Practical Engagement Framework That Starts with Your Existing Workflow
MAPS is designed to plug directly into how you already work. There’s no new tech to learn, no portal to manage, and no extra burden on your staff. Instead, it equips you with a structured, tiered approach to improve patient engagement, reduce documentation risk, and help your patients take a more active role in their care.
Getting Started Is Simple
All you have to do is purchase the program. Once licensed, you receive a full year of access to MAPS Tier 1, with the ability to deploy the tools to as many patients as you choose—there are no per-patient fees or limits.
Within minutes, the following materials are delivered to your account:
- The Healthcare Proficiency Challenge
- The Readiness Assessment
- The Non-Compliance Waiver
You can download, print, or integrate these forms into your digital workflow however you prefer. They’re designed to fit seamlessly into intake, care coordination, or pre-visit preparation.
Shortly after purchase, you’ll receive an email to schedule an onboarding demo. In that session, we’ll walk you through how to use the forms efficiently, how to document outcomes properly, and how to maximize their impact across your patient panel.
Ready to See MAPS in Action?
If your practice is looking for a smarter, low-lift way to streamline patient engagement, reduce documentation risk, and improve follow-through—MAPS is ready when you are.
Book a brief demo to see how MAPS works and how it fits into your clinical workflow.
We’ll walk you through how to use the tools, when to deploy them, and how MAPS supports measurable participation from day one.
Disclaimer: This education was brought to you today by The Patient Better Project Inc., a 501(c)(3) organization dedicated to reshaping the way patients and caregivers navigate care. We are committed to empowering individuals with the knowledge and tools necessary to take control of their health journeys, ensuring that everyone can access the care they need with confidence and clarity.
The information provided here is for educational and entertainment purposes only. It is not intended as, nor should it be considered a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. If you think you may have a medical emergency, immediately call 911 or your local emergency number.
