Patient Better's Return Policy

Effective Date: 1/1/2024

1. Eligibility for Returns

• Our return policy lasts for 30 days from the date of purchase.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-Returnable Items

• Certain items are exempt from being returned, including:
  • Downloadable software products
  • Gift cards

3. Return Process

Step 1: Initiate a Return

• To start your return, please email us at orders@patientbetter.com with your order number and reason for the return. Our customer service team will respond with instructions on how to proceed.

Step 2: Prepare Your Package

• Place the item(s) you are returning in the original packaging. Include any accessories, manuals, and documentation that came with the product.
• Ensure that the return authorization number (provided by our customer service team) is clearly marked on the outside of the package.

Step 3: Ship Your Return

• Ship your return to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [your email address].

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: [return address].

7. Return Shipping

• To return your product, you should mail your product to: W223N720 Saratoga Drive Suite 120 Waukesha, WI, 53186.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

8. Contact Information

• For any questions related to returns and refunds, please contact us at:
  • Email: orders@patientbetter.com
  • Phone: +1 (866) 205-2309
  • Address: W223N720 Saratoga Drive Suite 120 Waukesha, WI, 53186

By purchasing from Patient Better, you agree to this return policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for shopping with Patient Better!