What’s Inside Patient Better’s MAPS Engagement Licensing Suite: The Components
First, Let’s Address Patient Better’s Mission
Our mission—and the very reason we were created—is to expand access to care, improve the patient experience, and strengthen meaningful, lasting relationships between providers and the people they care for in today’s post-pandemic, post-system implementation era. By equipping patients with the knowledge to make better use of the services they already have—whether in rural or underserved settings—we help people understand, navigate, and actively participate in their care.
Why Patient Better Created MAPS
To advance our mission of expanding access to care, Patient Better created the Engagement Licensing Suite as the backbone of MAPS—the Measurable Activities and Participation System. This evidence-based framework was designed to close engagement gaps that traditional tools overlook, giving healthcare providers, researchers, and health plans a powerful, plug-and-play solution.
By integrating the suite, professionals gain more than assumptions: they receive comprehensive, compliance-ready quality measures that strengthen retention, improve adherence, and build patient loyalty. At the same time, MAPS transforms communication, rebuilds confidence, and supports the delivery of coordinated, whole-person care across every health setting.
What Our MAPS Engagement Licensing Suite Is
The MAPS Engagement Licensing Suite is a structured, evidence-based framework that shows you exactly how engaged your patients (or participants) are before they ever step into the room. Each component has a specific purpose that supports both patient progress and professional documentation:
- Healthcare Proficiency Challenge – Sets the stage for engagement by showing how patients interact with their providers in today’s care environment. It establishes a baseline for their current engagement level.
- Readiness Assessment – Goes deeper by examining social determinants of health and other factors to determine whether a patient is truly ready to succeed in the program.
- Noncompliance Waiver – Provides formal documentation of a patient’s choice not to engage, or their inconsistent participation, ensuring you have a clear record for compliance and reporting.
Together, these elements classify each person into one of the Four Levels of Patient Engagement—from System Dependent to Self-Directed Advocate. For you as the professional, every completed form is automatically sent via email, ready to upload into your EHR or health plan system. This gives you not just documentation, but a clear roadmap of patient readiness and accountability.
What Patients Experience
When patients interact with the Engagement Licensing Suite, they move through a guided self-assessment that helps them see their current level of health literacy and engagement. This gives them insight into where they stand today and what it will take to improve.
In today’s post-pandemic, post-EHR environment, many patients are overwhelmed by disconnected communication and new responsibilities. The Engagement Licensing Suite helps them see their role more clearly—what to track, how to prepare, and why consistency matters—so they can build the skills needed to become confident advocates for their own health.
What Happens Next: Outcomes of the Engagement Licensing Suite
Each component of the MAPS Engagement Licensing Suite produces a specific, reportable outcome. Together, they provide providers with clear documentation that measures patient engagement and removes the burden of assumption.
- Healthcare Proficiency Challenge – Establishes a baseline by classifying patients into one of four engagement levels. This creates a documented record of how patients currently interact with their providers, giving professionals a clear starting point for engagement.
- Readiness Assessment – Examines the patient’s home life and practical readiness factors, such as access to technology and ability to follow digital instructions. This helps providers determine whether patients are prepared to successfully engage in a program at this time.
- Noncompliance Waiver (Patient Empowerment Form) – Captures when a patient chooses not to participate or disengages from their care. This formal documentation relieves the provider of responsibility, ensuring accountability while maintaining compliance.
By delivering these outcomes, the MAPS Licensing Suite supplies healthcare professionals, researchers, and health plans with engagement measurement and compliance-ready records—making patient classification, readiness evaluation, and noncompliance documentation consistent, reliable, and actionable.
What Makes the Engagement Licensing Suite Different
The Engagement Licensing Suite is an evidence-based, plug-and-play system that patients complete independently. It gives you actionable insights before the visit, so your time can stay focused on care delivery while the framework handles engagement and documentation in the background.
- Seamless Integration – Use the tools without disrupting workflows; you receive clean, structured information to store however your system requires.
- Scalable – Every patient gets the same experience and outputs, so your team doesn’t have to reinvent the wheel with each case.
- Regulatory Alignment – The suite’s forms and assessments generate auditable documentation that supports CMS Quality Improvement measures, MIPS reporting, and Medicare Star Ratings.
- Patient Transformation – Patients move from passive recipients to active participants in their care, relieving pressure on your staff while improving care outcomes.
Moving Forward
Think of the Engagement Licensing Suite as your front-end trainer for patients and your back-end documentation tool for compliance and reporting.
Patients get the tools and guidance they need.
You get structured, ready-to-use documentation delivered straight to your inbox.
Experience the consumer-facing journey for yourself.
Disclaimer: This education was brought to you today by The Patient Better Project Inc., a 501(c)(3) organization dedicated to reshaping the way patients and caregivers navigate care. We are committed to empowering individuals with the knowledge and tools necessary to take control of their health journeys, ensuring that everyone can access the care they need with confidence and clarity.
The information provided here is for educational and entertainment purposes only. It is not intended as, nor should it be considered a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. If you think you may have a medical emergency, immediately call 911 or your local emergency number.
