Care Coordination and Communication

Healthcare works best when everyone stays on the same page. This glossary section explains how communication and collaboration happen between patients, families, and care teams. Here you’ll find terms about referrals, team-based care, continuity, and transitions between settings. Understanding these words helps you manage information flow, prevent delays, and ensure that nothing gets lost between visits. Care coordination isn’t just a system responsibility—it’s a skill patients can learn. These terms show you how to stay organized and keep your care connected.

A joyful group consisting of a healthcare professional, an older man, a woman, and a young girl standing outdoors, holding hands, and smiling together. The healthcare provider, wearing a white coat and stethoscope, shares in the positive atmosphere, emphasizing a caring and collaborative connection. The image reflects the concept of Relationship-Centered Care, where healthcare focuses not just on the individual patient, but on fostering meaningful partnerships between providers, patients, and their families to achieve better health outcomes and a more compassionate care experience. The vibrant greenery in the background adds a sense of warmth and well-being.

Relationship-Centered Care

Patient Better

Relationship-Centered Care, otherwise referred to as “RCC” is a framework for healthcare that acknowledges how the nature and quality of relationships influence health care processes and outcomes.

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A friendly healthcare provider, wearing a white coat, examines a young girl’s eyes using a penlight, while the girl’s mother watches attentively in the background with a warm smile. The healthcare professional’s gentle demeanor and focus on the patient reflect the concept of patient-centered care, where the patient’s comfort, needs, and well-being are prioritized. The bright, welcoming clinic environment emphasizes a compassionate and personalized approach to healthcare, fostering trust and collaboration between the provider, patient, and family.

Patient-Centered Care

Patient Better

Patient-Centered Care is a form of healthcare delivery and clinical decision-making that is based on being respectful of and responsive to, the patient’s individualized preferences, needs, and values.

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Patient Care

Patient Better

Patient Care refers to the wide-range of services provided by healthcare professionals to diagnose, treat, and manage an individual’s health needs.

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An elderly man with glasses, wearing a purple sweater, smiles warmly while sitting in a doctor's office. A healthcare provider, dressed in a white coat, places a reassuring hand on the man's shoulder, illustrating trust and care. This image reflects the definition of a patient by Patient Better: an individual receiving medical care, treatment, or consultation for an illness, injury, or health condition in a professional healthcare setting.

Patient

Patient Better

A patient is an individual receiving medical care, treatment, or consultation from healthcare professionals for an illness, injury, or health condition.

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An older woman consulting with her doctor, who is holding a clipboard and explaining medical details. This image illustrates the concept of being 'under a physician's care,' emphasizing the importance of professional medical guidance and collaborative decision-making in managing health conditions.

Under a Physician’s Care

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The term “Under a Physician’s Care” refers to the period during which a patient is actively receiving medical treatment, supervision, and guidance from a licensed physician.

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Care Coordination and Communication

Relationship-Centered Care

Patient-Centered Care

Patient Care

Patient

Under a Physician’s Care

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